Frequently Asked Question

With a flawless workflow, we ensure communication and bookings between both parties are accurate, on time and flexible to cater the needs of our customers.

Booking and Reservations

How do I start making a booking?

To better serve our clients, we offer different platforms to make a reservation.

  • You can call our 24/7 hotline at 6386 9377 to speak to our Concierge Service agent.
  • You can place a reservation directly by emailing us at ecapitalimo@ecapital.sg

Is there a booking fee?

No. E Capital Limousine will charge a flat rate as stated in our Fleets & Rates. Additional Charges may apply, in case of extra stops, additional waiting time and midnight surcharges.

What is the waiting time?

Waiting time varies from the type of trips booked.

 Type of Service Waiting Time
Transfer 20 Minutes
Arrival 60 Minutes
Departure 20 Minutes

There will be a 10 minutes grace to all waiting period. Additional waiting time surcharge is applicable per blocks of 15 minutes. Please call our concierge Hotline for more Information’s.

Requesting a ride for someone else

When requesting a reservation for someone else, please make sure to book the pickup location to the actual passenger location. To avoid confusion, The management of E Capital Limousine recommends to include the passengers contact details for easy communication.

How long in advance should I make a booking?

Recommended time-frame for advance booking should be at least 2 hours before intended travel (Subject to availability). Customers are recommended to call our 24-Hour Concierge Hotline for a speedy booking confirmation.

Can I book a personalized private tour? For example, to and from Malaysia

Yes, You may. E Capital limousine offers a wide range of personalized private tours within and out of Singapore. Customers are recommended to email or call our 24-hour concierge hotline for more enquiries.

Can I change or cancel my booking?

Yes you may. Full Charges applies for cancellation less than twenty-four (24) hour prior to the original pick up timing. For any further clarification , Please call our Concierge Hotline at +65 6386 9377.

Can I request for a specific driver?

Yes. The Concierge team from E Capital Limousine will do our best to accommodate to each and individual request, subject to availability.

Payment & Billing

What is included in the rates?

Our rates include the vehicle, chauffeur, insurance, fuel cost, ERP and parking charges. Admission and headcount charges to Sentosa Island is excluded.

Do I need to tip my driver?

No, Tipping is not made mandatory. However, if you choose to give the respective chauffeur a token of appreciation for his impeccable service, You may certainly do so. The management of E Capital Limousine always appreciate a good word or a good feedback on any social media platforms.

What are the other methods of payments?

Our E Booking platform only supports Credit Card Payment. To provide you with a secured payment process, we have signup with paypal to processed any billing matters. Paypal is a widely renown and accepted as one of the best payment gateway for a secure credit card payments.

General Questions

Why should I use E Capital Limousine?

Link to our page

E Capital Limousine Corporate Partnership

What is E Capital Corporte Partnership?

Starting a corporate partnership with E Capital Limousine allows you to better manage your company travel expenses. We tailor and personalize our service to better suit your corporate needs.

  1. Secured Online Booking Account
  2. Customized solutions to suit your needs.
  3. Corporate Branding
  4. Corporate Operational Leasing

Are there corporate rates?

Yes, there are Corporate Rates. Rates are often determined by the usage of our services.

How to sign up for a corporate account with E Capital Limousine?

Please call our Corporate Sales Representative at +65 6386 3777 or drop us an Email at ecapitalimo@ecapital.sg for further enquiries.

Trust & Safety

Is my information safe with E Capital Limousine?

Definitely. All personal data is kept on a privately secured platform to prevent access from any unauthorized personnel. E Capital Limousine do not and will not sell, reveal, exchange or expose any personal information. All Personal data will be kept private and confidential.

Emergencies

As for any situation where you deem that there is an immediate need for emergency attention, please feel free to call our 24-hour Concierge Hotline.

Lost & Found

Please feel free to call our 24-Hour hotline to check the status of any lost and found items. E Capital Limousine do not hold any responsibility for any lost and found items.

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